Refund policy
Last updated: 24/10/26
By placing an order with Galvn, you agree to this policy.
1. Returns window
You may request a return within 14 days of the carrier’s delivery confirmation. If your order arrives in several shipments, the 14 days start from delivery of the last item. Once you have notified us, you have a further 14 days to send the items back to us. Return requests made after the window will not be accepted.
2. Return conditions
Items must be:
- Unworn, unwashed and unaltered
- Returned with all tags, labels and tamper seals attached and intact, where included
- In their original packaging
- Free from perfume, smoke, pet hair, makeup, deodorant, stains or odours
Items that do not meet these conditions will be refused and sent back to you at your cost. If an item has been handled beyond what is needed to inspect it, we may deduct an amount for any loss in value.
3. Items that cannot be returned
For hygiene reasons, underwear, swimwear and socks can only be returned if the hygiene seal and all tags are intact. Once the seal is broken they cannot be returned.
Personalised or made-to-order items cannot be returned or cancelled unless faulty.
4. How to return
- Start your return by emailing Galvn.clo@galvnn.com with the subject line “Return”, using the template below. Requests without this subject line may have a delayed response due to processing on our end.
- Include all items you want to return. You do not have to give a reason, but it helps us.
- Do not send anything until you have received our written approval and the returns address. Parcels sent without approval may be refused or delayed.
- Once approved, pack the items securely in their original packaging and ship them using the instructions we provide.
Please copy and fill in this template:
I'd like to request a return.
ORDER DETAILS
Order number:
Full name on order:
Email used at checkout:
Date delivered:
ITEMS TO RETURN
Item 1 (name / size / colour):
Item 2 (name / size / colour):
Item 3 (name / size / colour):
REASON (optional):
FAULTY, DAMAGED OR WRONG ITEM ONLY
Describe the problem:
Photos attached (YES/NO):
CONDITION CHECK (write YES or NO)
Unworn, unwashed and unaltered:
Tags attached (where included):
In original packaging:
Free from perfume, smoke, pet hair, makeup or marks:
PHOTOS ATTACHED (YES/NO)
Each item with original packaging included:
DECLARATION (write YES)
I have read and accepted the Returns & Refunds Policy, and I confirm that everything in this email and every photo I have attached is true, accurate and complete. I am responsible for its accuracy, and Galvn will rely on it to approve my return and issue any refund:
Full name:5. What you agree to
By sending a return request, you confirm that you have read and accepted this policy, including that: A flat return shipping fee of £7 will be deducted from your refund, unless the item is faulty or was sent in error. You must not send anything back until you have received our written approval and the returns address. No refund will be issued until the Galvn items we sent you have been received and inspected by us. Refunds are not processed on proof of postage alone. Refunds are issued to your original payment method only, within 14 days of us receiving and inspecting your return. All information and photos you provide are true, accurate and complete, and you are responsible for their accuracy. If we find that information was false or misleading, we may refuse the return, withhold or reverse the refund, cancel orders, refuse future orders and, where appropriate, report the matter to the relevant authorities.
This does not affect your statutory rights.
6. Return shipping
A flat return shipping fee of £7 will be deducted from your refund. You are responsible for returned parcels until they reach us. We strongly recommend a tracked and insured service, as we cannot refund items we have not received. Customers returning items from outside the United Kingdom are responsible for any customs duties, taxes or charges on the returned parcel.
7. Inspection
All returns are inspected on receipt. We may photograph or record the opening and inspection of returned parcels. Refunds are issued only after the return has been received, inspected and approved.
8. Refunds
Refunds are issued to the original payment method only, never as cash or to another account. We will refund you within 14 days of receiving and inspecting your returned items. Your bank may take additional time to show it.
Original outbound shipping and the return shipping fee are non-refundable, except where required by law or where the item was faulty or sent in error. We do not refund items we have not received or that were returned outside this policy.
9. Substitutions
If the item returned is not the item we sent, we will not issue a refund. We will keep the parcel pending investigation and may report the matter to the relevant authorities.
10. Exchanges
We do not process direct exchanges. Please return the original item for a refund and place a new order for the size or colour you want.
11. Faulty, damaged or incorrect items
If your item arrives faulty, damaged or not as ordered, please contact Galvn.clo@galvnn.com within 7 days of delivery where possible, with:
- Your order number
- Clear photos of the item and the packaging
Please keep all packaging until we respond. We may ask for the item to be returned for inspection before issuing a replacement or refund. If the fault is confirmed, we will cover return shipping and refund the item in full, including original delivery costs. This does not affect your statutory rights.
12. Order cancellations
You may cancel an order within 1 hour of placing it, provided it has not been fulfilled, by emailing Galvn.clo@galvnn.com. After that it cannot be cancelled, but you may return it once delivered under this policy.
13. Late, lost or missing orders
If your order has not arrived within 10 business days of dispatch (15 business days for orders outside the United Kingdom), contact Galvn.clo@galvnn.com and we will investigate with the carrier. Orders are shipped to the address entered at checkout. Please check it carefully, as we cannot be responsible for orders delivered to an incorrect address provided by the customer. Orders marked as delivered by the carrier, with proof of delivery, are considered delivered.
14. Returns monitoring and refusal of service
We monitor returns activity. Accounts showing excessive, repeated or abusive return patterns, or linked to fraudulent activity, may have refunds declined, orders cancelled, or future orders refused.
15. Chargebacks
Please contact us before disputing a charge with your bank, as we can usually resolve issues quickly. We will contest any dispute that conflicts with this policy, supported by delivery confirmation, communication records and return records.
16. Your statutory rights
Nothing in this policy affects your legal rights, including any right to cancel a distance sale and your rights regarding faulty goods.
17. Contact
Galvn | Galvn.clo@galvnn.com